Our secure online store ordering system is not a live transaction processing system. This means that when you place and order, your details are securely made available to us but your credit card is not automatically charged. Your credit card details are then permanently discarded and not stored on any database. We will therefore require your credit card details for any future purchases.
You will only be charged for the goods ordered plus the freight charge. No additional handling processing or transaction fees exist. Your card is charged ONLY at the point of dispatch and we will not charge you for an item that is on order until the actual dispatch date.
Freight amount is calculated on destination per basket. Outer area or large goods may charge at higher fees.
Where necessary, some goods that are in stock can be shipped on the day of order for same day delivery to Sydney and surrounding major areas (order placed before 10 am), most eastern seaboard areas can be next day delivery. This deliver is subject to variation without notice depending on courier delays. We only use quality couriers (Air Road and Courier Please) delivering door to door, all goods are insured for your protection. We do not offer pickup facilities or customer organised couriers. We only send with this courier and you must pay our standard freight charges.
We recommend a work-place delivery address for the recipient as most people are not home during the day to receive their goods. If the recipient is not home and the courier feels that it is not safe to leave the goods, you may incur an additional fee for another delivery. Please note that deliveries ARE NOT POSSIBLE ON WEEKENDS OR PUBLIC HOLIDAYS.
Where there is an issue with delivery or the condition of good delivered, directav.com.au must be notified of any such issues as soon as the customer becomes aware. Items are always delivered within 5-7 business days to even the most remote locations. We therefore will not be made liable for non-delivery or damaged items if we are notified outside of 10 days from the day of despatch.
Due to the size of Australia and the difficulty in delivering to certain areas, please allow the following times for delivery:
- New South Wales(NSW):
- Sydney: Same day if ordered before 10.00 AM (Depend on the size of the goods)
- NSW Country: 1-3 working days
- NSW Outer Country: 2-6 working days
- Brisbane, Gold Coast: 1-2 working days
- QLD Country: 3-7 working days
- Melbourne: 1-2 working days
- VIC Country: 1-3 working days
Please not that the guideline above is usually accurate but delays may occur at peak times in the year or other unforeseen situations.